Last Updated: 10/2/03
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Web.Edu Agenda 5
for class on October 4, 2003
Email systems.
Maximum amount of storage for each user; fill this up and any further incoming email will be "bounced back" without any notification to you. Hotmail seems to particularly susceptible to this problem, because of the large amount of junk email sent there.
Large files can be refused by your Instructor's email system (beware of graphics). If you get an error message that your Instructor's email is full, let him/her know right away (don't use email, of course!).
File format compatibility.
Can be the most vexing. You exchange files with the Instructor, must find compatible format. Can go wrong, especially with "off brand" word processor. Generally, the two "standard" word processors are Microsoft Word and WordPerfect (e.g. Lotus Notes). WSU bookstore has great software prices.

Email: one method of transferring files, but there are alternates: (1) Web upload, (2)FTP.
| C:\My Documents\WebEduF03\dtbEssay1.doc | ||
| C:\ My Documents\WebEduF03\ dtbEssay1 .doc | ||
| C:\ | The drive (A: for floppy drive, C: for hard drive, may have others also) | You have no choice over the available drives |
| My Documents\WebEduF03\ | Folders (two here, "My Documents" and "WebEduF03" | You can name and rename folders. Folder names should make sense to you (describe the contents of the folder). |
| dtbEssay1 | File name | You can name and rename file names. File names should make sense to you (describe the contents of the file). |
| .doc | Extension (indicates type and also determines which files will be visible when you look for files) | In Windows, file extensions (technically they pare part of the name) are very important. By default, Windows hides them from you. |

- Use file names to identify what is in the file for you
- Use folders to organize your work, for example one folder for each course. Make new folder with the icon
- Do not change the extension or you may have trouble opening the file from within Word (unless you change the file types to look for), or if you are used to opening a file by double-clicking on it, this will not work if you change the extension.
Getting help. (At the present time, many Instructors may not be aware of all problems).
Other faculty, me for example.
d.r.bowen@wayne.edu
313-577-1498 on campus (generally Mon, Wed, Thu during the academic year)
248-549-8518 at home
313-390-2155 at Ford Motor Company during the Summer, and Tue and Thu during the academic year
WSU Computer Help Desk.
The system administrator. Web Server administrators often have "mail to."
Collect information on the problem (what happened, the exact error message if any, what was on the blue bar above the error message, what program (name and version) were you using, and what were you doing at the time).
Screen shots are convincing - on Windows, tap <Print Screen> then open Word, switch to landscape view and Edit > Paste. Can be saved, printed, emailed, etc.
Very rarely these problems may threaten to affect your grade, and if your Instructor is not supportive or understanding, you may need help to avoid being penalized for technical problems. Two normal methods of this type of non-technical help are:
Most Universities require academic departments to have a grade appeal process. These processes must be accessible to students; see the literature or ask a counselor.
Most Universities also have an Ombudsman. An Ombudsman is a designated person to assist students with academic problems.